Returns Policy

Last updated July 23, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS
Ali returns must be postmarked within seven (7) days of the purchase date. Ali returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, place the item securely in its original packaging, and mail your return to the following address:
ENERGENYS SA de CV
Attn: Returns
Av. Las Acacias 127, Col. San Benito
San Salvador, San Salvador 00503
El Salvador
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS
Alter receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS
Far detective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note Sale items are FINAL SALE and cannot be returned.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+503 78882205
hello@luna.com.sv